Shared ride information update. Can't get to a designated pick up location? We will pick you up from any location for an additional $10 per person. Pick up times for all shared rides can be found on our website. Call the office for designated pick up location reservations.
Guaranteeing your ride
For guaranteed seating your reservation must be made and prepaid a minimum of 2 hours in advance. 5 Guys cannot guarantee service to anyone without a reservation made at least 2 hours before pickup time.
Meeting your driver at the airport
Please meet your driver outside of the Delta Bag Claim in terminal B (Door B12), or outside American Bag Claim in terminal C (Door C9). The driver will be parked on the curb away from the building. Please arrive 5 minutes before the above departure times.
Please be on time. Our drivers must leave at the scheduled times to maintain a strict schedule.
Cancellations and changes
- Changes to reservations within 2 hours of travel are subject to availability of services.
- Reservations can be cancelled on-line or by calling the 5 Guys office.
- You will receive a refund for any reservation as long as it is cancelled 2 hours prior to the pick-up time
- If cancelled less than 2 hours in advance, the reservation is non-refundable, but 5 Guys will provide a credit for the full amount which can be applied to a future reservation. Credits never expire and are non-transferrable.
Other important informtion
- Please arrive 5 minutes before the above departure times.
- Children under 3 ride free. Child seats are not provided.
- Limit two (2) checked bags plus one (1) carry on item, and 1 personal item at no charge. Max weight per bag is 65 pounds.
- $50 fee for each bag in
excess of basic allowance.
- Prepaid Reservations
- Price is each way.
- 24/7 on call reservations
- Licensed & insured drivers
- Uniformed & friendly staff