Read our important information section
Shared ride information
Guaranteeing your ride
For guaranteed seating your reservation must be made and prepaid a minimum of 2 hours in advance. 5 Guys cannot guarantee service to anyone without a reservation made at least 2 hours before pickup time.
Meeting your driver at the airport
Please meet your driver outside of the Delta Bag Claim in terminal B (Door B12), or outside American Bag Claim in terminal C (Door C9). The driver will be parked on the curb away from the building. Please arrive 5 minutes before the above departure times.
Please be on time. Our drivers must leave at the scheduled times to maintain a strict schedule.
Cancellations and changes
- Changes to reservations within 2 hours of travel are subject to availability of services.
- Reservations can be cancelled on-line or by calling the 5 Guys office.
- You will receive a refund for any reservation as long as it is cancelled 2 hours prior to the pick-up time
- If cancelled less than 2 hours in advance, the reservation is non-refundable, but 5 Guys will provide a credit for the full amount which can be applied to a future reservation. Credits never expire and are non-transferrable.
Other important informtion
- Please arrive 5 minutes before the above departure times.
- Children under 3 ride free. Child seats are not provided.
- Limit two (2) checked bags plus one (1) carry on item, and 1 personal item at no charge. Max weight per bag is 65 pounds.
- $50 fee for each bag in
excess of basic allowance.
- Prepaid Reservations
- Price is each way.
- 24/7 on call reservations
- Licensed & insured drivers
- Uniformed & friendly staff